Privacy Policy

Privacy Policy

June 15, 20222022-08-29 3:07

Who we are

Our website address is, which belongs to HA LONG INSIGHT TRAVEL AND SERVICE COMPANY LIMITED. Our head office is at No 12/461 Tran Khat Chan str, Hai Ba Trung district, Hanoi. (Map

Our address in Halong: Lot 25, Tuan Chau Marina, Halong city, Quang Ninh  (Map


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How do we collect your personal data? 

When a guest uses our online services to book a holiday with Adela Boutique Cruise. It is no secret that we acquire the following information: name, gender, address, e-mail address, phone number, fax number, social media profile data, and credit card information. We may also ask for information related to your travel preferences so that we can specialize your service for you.

We may also ask for information related to your travel preferences so that we can specialize your service for you. Via indirect reservations (through third parties such as travel agents), we only receive the names of the guests.

Other data 

This is data that can’t be used to decipher an individual identity. – Demographic data, browser & device data. We do not use cookies on our website. We don’t see it necessary to collect and manipulate any other aggregated data. We are a leading tour company and our service sells without the use of e-data collection.

Use of data 

Any data that we collect is simply used to complete your booking and for legal immigration purposes. If this ever changes and we intend to share your data with an outside party, we are legally obliged to inform you. At this point, our customers get the opportunity to opt-out.

Protection of your personal data 

We make sure that client information isn’t utilized in any way that it hasn’t been given approval by the owner (you). We don’t offer, rent, exchange or give any information to third parties for any purpose not stated in these details. In order to eliminate unauthorized use, your credit card data is sent securely from your browser to our reservations office. Credit card numbers are used just for payment processing and are not kept for marketing purposes. No credit card data is stored on our servers. We ask that you don’t send us any delicate data through email. Credit card data should just be given to us by means of the online reservation booking engine or form, which encrypts your Credit card data to guarantee your security, or by reaching our reservations office.

Acces, change or remove of your personal data 

If you like to access, change, or remove the Personal Data that you have previously provided to us, or are looking to exercise your rights under the General Data Protection Regulation, you can contact us at Hanoi By Locals

Retention of data 

Of course, personal data related to all bookings are stored in a protected online database and it remains there for several months after the guests’ stay. This is important for referrals in case of complaints and/or emergencies. This data is eventually deleted.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long do we retain your data?

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights do you have over your data?

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

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